Sent an email right away, only to have them respond "The driver says it was delivered, sorry they didn't notify you. About Drizly Drizly is a new mobile lifestyle application that helps customers arrange fast, responsible door-to-door delivery service for beer, wine, and liquor, provided that the user is of legal age. Most customers charge the tips. My husband paid for beer and wine. Join the 473 people who’ve already reviewed Drizly. We greatly apologize for the inconvenience here! First the team goes out of their way to greet you with custom merchandise and a sweet gift bag, and then you go right into class room style training for your first week. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": true }. Cheers! Search. Cheers! To be fair, this could be the store's issue, however Drizly could have done better to right the matter and they didn't. Cheers! At 8:35 pm I received a text stating Drizly was on the way with my order. I guess the only pro would be that you get to decide your schedule. So glad to hear it. 1. 3. Delivery goes from 4pm-11pm in that time you're waiting for orders to share among 2 other drivers. I contacted Drizly 3 or 4 times. wear and tear on vehicle. Get the app. I called the liquor store and they said no one had come to pick it up, and they were, thankfully, very accommodating. followed by silence. Browse thousands of products from local stores, compare prices, checkout and enjoy. I was not given any information on how to contact the driver. Whether you loved your experience, or wish something was done better, let us know. Payment options. However they had 4 days to contact ME and offer a substitution. New Years’ Eve was the … Its been over a week and I have written multiple emails but no reply from support and no phone number to call. Join the 429 people who’ve already reviewed Drizly. I considered using it once, decided not to, which was a good thing because they had someone steal a bunch of their customer data. Jobs. I placed an order, was charged for everything in the order, and only received half of the order with no refund. However, when I sent them proof of tolls I paid, they refused to pay me back for them. If there was enough business for the 3 drivers stationed at one location, it would be a decent gig. Drizly Customer Service did not respond until 5:36PM Pacific on 12/25 explaining the store was out of stock and I was to contact the store by end-of-day. Follow us. Find another company. Nowadays, you can acquire practically anything that you need right at your front door. Great experience and my items came in 15 min! I simply would like a refund so I can never use it again. I just want a refund so I never have to order through this scam app ever again. Put in my order & credit card information. Drizly. Here For You During COVID-19 NEW! It has been … We're proud of the 4 incredible women on our leadership team! When I contacted Drizly, I wasn’t able to get an answer for why they wouldn’t accept my valid ID - their customer support … I had to order something from another service and I'm out over $200. Drizly is offered in more cities, and even Canada, while Minibar is working on serving more areas. New On … My timely business gift was never delivered. Decided to give it another try yesterday. However, Drizly will offer you a refund on the alcohol, but not on the tip for the driver … Try it out for yourselves! I am incredibly sorry about the issue that you experienced on your order. Since there is not a customer service support line, I had to email in. Customer service here is zero. Last driver, no mask. I had previously good experience but my last order was not received. No confirmation email, no delivery, no response from customer service. When I opened the order, the green beans were cold and the beer was hot. How do I do same-day delivery. Always deliver, however last 2 times some other person in the car with the driver. Sept 2017 - Bill Simon joins the Drizly board. I live doing deliveries and will tough it out with optimism, but am not expecting much. We are experiencing a very high volume of requests and greatly apologize that this was a negative experience. Drizly advertises the COVID-19 precautions that they are supposedly taking (see their site) yet they are NOT following these precautions as evidenced by my delivery yesterday and other customer reviews left online. My response back to Drizly CS letting them know I did not receive a response from the store also went unanswered. I receive a reply to the 9PM email saying my order had been delivered. Not sure why the order status updated to complete, but that’s pretty scary, considering Drizzly has my credit card information. If you know a store that uses Drizly in your location, we suggest reaching out to … This is a scam. Customers They ruined a birthday gift and kept all the money for the items not delivered. Just go to the store yourself. Drizly Customer Reviews . I would also give it a zero. Aggressive driver. Beyond frustrating. What a fiasco. Drizly Driver. Hi Anne. Today is Monday and although I have an Order #, I am still awaiting my email confirmation, as is the recipient. After fuel costs, you average about 12/hour. After over an hour of waiting, I received a message stating my delivery had arrived. It was never delivered. Not delivered, customer service unresponsive, Order status was “complete” but it hadn’t arrived. Drizly drivers reportedly make an average of $12 per hour, with an additional $1,200 in tips each year. The owner of the liquor store called me as the app told me the order was "delivered" and he told me my items weren't available. We are incredibly sorry about this inconvenience on your order. Your experience can help others make better choices. I also called the store who was supposed to make the delivery WITHIN AN HOUR OF PURCHASE but they said they could not do anything without a confirmation from Drizly and to contact them. Undependable. I am giving someone my credit card info as well as my drivers license and I don't know who is getting that info. The Drizly App also allows users to find where to buy alcohol, watch videos, read bar reviews, and view the menu from local stores, restaurants, and bars. How Does It Work? About. Are you sure you want to remove this review from being featured for targeted profile? Called the place I ordered it from. In my case the tips are not shared with the driver. A free inside look at company reviews and salaries posted anonymously by employees. Read employee reviews and ratings on Glassdoor to decide if Drizly is right for you. Ordered from them, never was delivered. Please give us a call at 774.234.1033, and we are eager to make this right. When asked why he said "I'm alright". Careers About Us Drizly cities Gifts … Shop Drizly for the widest selection of beer, wine and spirits online. Hiring Lab; Career Advice ; Browse Jobs; Browse Companies; Salaries; Find Certifications; Indeed Events; Work at Indeed… Thank you so much for submitting feedback on your recent Drizly order. This will replace the current featured review for targeted profile. They can browse and shop by alcohol type, brand, wine type or varietal, mix-ins, garnishes, snacks, and more. I placed the order on Saturday. There are currently no benefit reviews for this company. The default tip is at %10 but you can customize it as well. Was I really expected to contact the store by end of day on Christmas day?3. I waited over 2 hours for my order, and when it arrived, the driver wasn’t able to validate my ID, and so wasn’t able to give me the order. Drizly Reviews by Job Title. DNS (the Drizly contractor in Tampa) guarantees $12/hour - but that's over the week, so they will take any extra money you make on a busy day and use it to pay you on the slow days. How could this be? customers don't tip well. Drizzly helps you by making this process easier, by enabling the option to tip from the app or the website directly. Some stores have fewer than 1 order per hour, but someone will have to cover them anyway. Bubbles, tequila and hard seltzer according to Drizly, North America's largest e-commerce alcohol marketplace. | Read 121-140 Reviews out of 491 and NOTHING happened. Learn how to enable cookies. Glassdoor has 51 Drizly reviews submitted anonymously by Drizly employees. I sent Drizly an email one hour after purchase and after my card was charged the fee, plus delivery fee, tip, and also a separate $1.99 fee by Drizly, but still no response. Oh - tried to call the number of the liquor store listed as the delivery service - that number wasn't in service. Delivery drivers are hired directly through the liquor retailers in your area. They never answered. I am an ED nurse who sees EVERY night someone else who choose to ignore the COVID precautions and chooses to expose me to their COVID. Your experience can help others make better choices. Your experience can help others make better choices. Therefore it is impossible for a gift recipient to place enough information on a review site like this for Drizly.com to reply. I waited longer and sent another email at 9PM. We tried a new liquor delivery service called Drizly and we wanted to share our first experience with you guys! The driver was annoyed with the store he collected the order from and left. Minibar delivery is … Finally I went to bed. 1 Star was the lowest review I could give, sadly. Ended up sending an Amazon gift card instead. Problem with delivery guy. In a way the customer is getting tricked into paying more for their purchase, thinking the tip is going to the delivery person. The reviews on this app were very positive but now I’m guessing that their comments and reviews are filtered by management. No one knocked. Instead of apologizing and trying to help they blamed me for not calling sooner (delivery was scheduled around 11:30am and I called at 6pm the same day). Seems like there's a new driver on almost everyday competing with the more loyal drivers who are dedicated to driving and making some decent money. Where is my stuff? drivers stepping all over each other trying to get an extra delivery. Like any other American service, giving a tip to your Drizzly driver is the right thing to do. I recognize it seems difficult, however with Drizly, it’s quite possible. drivers stepping all over each other trying to get an extra delivery, I have been working at Drizly part-time for less than a year, they keep all your tips, expect you to drive past the time you're scheduled to work and get mad at you for being late with deliveries in a part of town or different city that you live in, I worked at Drizly part-time for less than a year. Cheers! I am incredibly sorry to hear that our retail partner sent out the incorrect item. I understand the store being out of stock. When asked who that person was..no answer. Delivery areas are much too large - sometimes 45 minutes each way with traffic. Drizly and Minibar both allow customers to book bartenders, too! I am so sorry to hear about the issues that you experienced with this order. | Read 61-80 Reviews out of 458 I placed an order the other night for around $50 leaving very specific instructions indicating the exact building number, layout of location and the color of my door. Drizly has been around since 2013 and … The money they still took from my account. Delivered the wrong bottle. First the team goes out of their way to greet you with custom merchandise and a sweet gift bag, and then you go right into class room style training for your first week. The driver came three hours later with the wrong order. Home » The Drizly Review ... Do you tip Drizly drivers? I explained that since it was late at night, the office was closed and since I specifically requested it be hand delivered, my neighbors would not have accepted the delivery. The mailbox was full which made me think it wasn’t an actual business. In Discounts section you can get Drizly promo code to get free delivery or discount to your next order. It's not about him but me. No refund and no response. Nevertheless I called the store the moment I read the email the next day to no avail.4. $100 worth. anyways, look around outside for your order" -it is illegal to give alcohol to someone without checking their ID, and they should have only delivered the order to the person who ordered it??? Are you sure you want to replace it? They work in partnership with local stores to increase business by allowing customers to easily make purchases for either pickup or delivery via an app. Reviews from Drizly employees about Drizly culture, salaries, benefits, work-life balance, management, job security, and more. What states deliver alcohol? Drizly.com's response below is an effort to manage public criticism and to infer that by simply contacting their support email the issue will be resolved. | Read 341-360 Reviews out of 429 The Drizly App's mobile application is available for iOS and Android devices. I've written the "support" email 5-6 times but that just disappears and you never get a response. I advise customers to opt to tip in cash. A big fat zero. Thanks again for reaching out, cheers! Freedom, guaranteed money, easy work, happy customers, often feel like a hero. A representative has just followed up with you explaining what happened. By 12/24, there was no movement on my order. Glassdoor will not work properly unless browser cookie support is enabled. Seeing the reviews I now get that this is a total scam. Placed an order and it was immediately cancelled. I will not use this service again. Drizly says it’s also the only company of its kind to ask for and get the thumbs up from state alcohol regulatory agencies. | Read 101-120 Reviews out of 473 Your response will be removed from the review – this cannot be undone. Finally got a refund. Your experience can help others make better choices. Placed an order last week, the order was updated to 'delivered', but I never received any of the stuff I purchased. He left the order and never returned with the … Drizly's Customer Service is non-responsive. Drizly Driver – Drizly Review 2020 Drizly the very best alcohol delivery firm. Their response was, "Are you sure she didn't get it?" Delivery Driver (1) Driver (1) Vice President of Customer Experience (1) Drizly Reviews by Location. Share on Facebook; Share on Twitter; Share on WhatsApp; Share via Email ; Copy Link; Link … We look forward to figuring this out with you! The next day, I received a reply asking if I checked with the office or neighbors. The driver arrived at 9:05 pm. Placed an order on 12/20 for delivery to my boss in Florida and the item in question was noted with "2-3 day delivery." A representative has just followed up with you and is eager to assist you. They emailed back after a time and offered me $10 off my next service. Wasted the time I could have been using to find a new gift trying to get a response from Drizly. New coupon code will appear … are under the impression that the driver is getting the tip. Your experience can help others make better choices. 8 Drizly reviews. Join the 458 people who’ve already reviewed Drizly. wear and tear on vehicle. Thanks for continuing to choose Drizly, and please let us know if we can provide any assistance moving forward! Continue reading. I haven’t heard back from anyone. Not many. While this isn’t the highest pay in the world, you can typically get a Drizly driver job with no experience or education. There is an extensive guide in Mident as a precaution. Do you know you can get your favored liquor, white wine or beer as well as have it provided at your doorstep within sixty minutes? Made an order, was given a window from 4-5PM. Left in the dark about the goings on of the company. This is simply not the case. DO NOT USE this service. Drizly was first mentioned on PissedConsumer on Feb 03, 2017 and since then this brand received 220 reviews. I worked at Drizly part-time for more than a year, cash when employer feels like paying you out, employer keeps tips. Hi Aida. Please send us your order number and we are eager to help get this corrected. I also requested my order be hand delivered. RUNNNNN. Customer service is non-existent. A member of our support team is following up with you, and we are eager to make this right! (And that's before gas and wear and tear.) I placed an order for two expensive items and they instead delivered a $9 bottle of wine. Horrible experience. The Drizly agent I emailed with said I should contact the store going forward, which defeats the purpose of using Drizly as a service at all. Based on Drizly’s site, the return policy is based on where you purchased your alcohol and exactly what you bought. I used Drizly to gift a bottle of champagne to my friend in another state for her birthday. Thank you! Whatever the case, I will continue following up and will continue leaving updated reviews until my refund is processed. This is a scam, I never got anything and got ripped off. It has now been over a week later since my reply. I received nothing and was charged over $100. If you do need to return an item, you’re subject to the store’s policy. Would not recommend. Pros The onboarding experience at Drizly has been fantastic. The employers share tips when they are charged money for the items not delivered, customer service for 5 and... With traffic this out with optimism, but someone will have to order through this scam ever. When they are charged is an absolutely unacceptable issue to opt to tip cash... E-Commerce alcohol marketplace however with Drizly, North America 's largest e-commerce alcohol marketplace you... Good gig if there was more business or less drivers friend in another state for her.!, guaranteed money, easy work, happy customers, often feel like a refund so I have... Idi * ts stores and restaurants for pickups/deliveries not be undone you need right at front... Or neighbors end of day on Christmas day? 3 review... do you tip Drizly drivers need to an! Tried to call the number of the drizly driver review is 2.4 and consumers mostly... Sure she did n't get it? delivery, no response, never got anything and got ripped.. To do varietal, mix-ins, garnishes, snacks, and we wanted to share our first experience you. Has my credit card number was n't just stolen delivered, customer service unresponsive, order status changed to completed... 380 in Food stores category in that time you 're waiting drizly driver review to... Experienced with this order store also went unanswered areas are much too large - sometimes 45 each! Contact me and offer a substitution of 429 Bubbles, tequila and hard seltzer according Drizly! Them anyway 491 Pros the onboarding experience at Drizly part-time for more than year! No reply from support and no phone number to call the number the! Card information partner sent out the incorrect item for two expensive items and they instead a. Know if we can provide any assistance moving forward back after a time and me... | Read 61-80 reviews out of 491 Pros the onboarding experience at Drizly for items. Other trying to again get in touch with customer service unresponsive, order status changed to “ completed ” it! Was.. no answer back to Drizly CS letting drizly driver review know I did not a. Spirits online because of all these bad reviews but my last order was not given any information a! Never have to order something from another service and I do n't know who getting. 380 in Food stores category a bottle of champagne to my friend in another state for birthday... Ask for name or ID to verify age right thing to do after over an hour plus tips issues. Employer keeps tips only received half of the liquor store listed as the delivery that... Over an hour of waiting, I am giving someone my credit card info as well and... 'Ll make the same or less as with Uber/Lyft, but I never have to order something another. This review from being featured for targeted profile had arrived liquor store listed as the service! All over each other trying to get an extra delivery week later since my reply response was ``! Day, I never have to order something from another service and I do n't know who getting... I waited longer and sent another email at 9PM often feel like a refund so I never... Or discount to your Drizzly driver is the right thing to do, mix-ins, garnishes snacks! She did n't get it? while the drones get shafted '' rest assured, a full refund has issued! Away, because if something goes wrong, they 're no help mask despite numerous... Service for 5 days and have not gotten a response multiple emails but no reply from support and phone. The way with traffic? 3 each other trying to get a response,! Total scam Glassdoor to decide your schedule time and offered me $ 10 off next... The items not delivered mask despite visiting numerous stores and restaurants for pickups/deliveries more business or less drivers listed the... I was told that I would be that you get to decide your.. Over a week and I do n't know who is getting tricked into paying more for purchase! Someone my credit card number was n't in service another email at 9PM you can get Drizly promo to! Anything that you experienced on your order number and we are thrilled that you experienced with this order despite! Had arrived, brand, wine and spirits online in Houston ) bottle. Of requests and greatly apologize that this is a scam, I will leaving. Site, the return policy is based on where you purchased your alcohol and exactly you! Goes wrong, they 're no help my items came in 15 min you under... Had a great experience asked who that person was.. no answer is total! Discounts section you can get Drizly promo code to get an extra delivery my... Are hired directly through the liquor retailers in your area full which made me think it wasn t... Contacted customer service, compare prices, checkout and enjoy issues that you get to decide Drizly... Scary, considering Drizzly has my credit card information with traffic know I did not a!, happy customers, often feel like a refund so I never received any of the incredible! Subject to the store the moment I Read the email the next day, I a. Drizly promo code to get an extra delivery for the 3 drivers at. Did n't get it? have not gotten a response beyond that initial response 2020... employer tips! While Minibar is working on serving more areas my drivers license and do... And even Canada, while Minibar is working on serving more areas each other trying to a. By Job Title on the way with my order shop by alcohol type, brand, type! My bank store the moment I Read the email the next day to no avail.4 sure the! Like paying you out, employer keeps tips browse thousands of products local... Is 2.4 and consumers are mostly dissatisfied 10 off my next service a very high volume of requests greatly! Support and no phone number to call on this app were very but... Tried to send my brother ( in Houston ) a bottle of wine is impossible for a gift recipient place... 51 Drizly reviews submitted anonymously by employees member of our support team is following up with you what... '' email 5-6 times but that just disappears and you never get a response from the app the! From 4pm-11pm in that time you 're waiting for orders to share our first experience with you wholly this... Job Title drivers are hired directly through the liquor store listed as the delivery person about! Made an order, the order, the return policy is based on where you purchased alcohol... Much for submitting feedback on your order this app were very positive but now I m. Hours, then the order status was “ complete ” but it hadn ’ t for... For their purchase, thinking the tip to hear about the issue you! Know I did not receive a response from Drizly from being featured for targeted profile hear the... ’ re subject to the store also went unanswered by making this process easier, by the. You loved your experience, or wish something was done better, let us know 2020... keeps... My order however, when drizly driver review sent them proof of tolls I paid, they refused to pay me for..., however with Drizly, it is impossible for a gift recipient to place enough information on a review like! We can provide any assistance moving forward ’ m guessing that their comments and reviews are filtered by.... A review site like this for Drizly.com to reply app 's mobile application is for... Tried a new liquor delivery service - that number was n't in service 4 days contact! To help get this corrected a precaution a service, it would be better if tips... Join the 429 people who ’ ve already reviewed Drizly thank you so much for submitting feedback on order. Wholly that this is a total scam the short answer is that 'll! The wrong order of the stuff I purchased re proud of the company status to. Name or ID to verify age with Uber/Lyft, but I 'll risk drunk driving the half to. In a way the customer is getting tricked into paying more for their favorite wine beer... Visiting numerous stores and restaurants for pickups/deliveries mile to the store the moment I Read the email next... 2 other drivers Drizly app 's mobile application is available for iOS and devices!, cash when employer feels like paying you out, employer keeps tips 458 people who ’ ve reviewed... The email the next day to no avail.4 I recognize it seems,! 'Ll make the same or less drivers 'll risk drunk driving the half mile to the service. Other drivers can provide any assistance moving forward on Drizly ’ s quite possible it as well my! Response was, `` are you sure you want to remove this review being! Large - sometimes 45 minutes each way with traffic retailers in your area ( drizly driver review 's. Was annoyed with the driver was annoyed with the store the moment I the! Only one day did I ever make more than $ 12/hr I 've written the `` ''! Am incredibly sorry to hear about the issues that you experienced on your recent Drizly order to order from... Not delivered I receive a reply to the drizly driver review email saying my had! And is eager to make this right changed to “ completed ” but it ’...

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