The majority of the negative reviews, however, appear to be complaints from reviewers who had sent in clothes for consignment. Let the consignor beware. In the beginning, I created an account to shop. Thredup responded to the BBB trying to make ME look like the fraud. I have never seen the Chat function work. You may not be SELLING your clothes to thredup…you may just be TRADING them for store credit. After reviewing, they accepted 18 out of the 24 items. Thredup gave me a list of mine and my sisters accounts and simply put our emails REPEATEDLY into a 'list' eleven times! Specific Search. 151 thredUP reviews. There should be complete transparency. Share Report Copy. BBB is here to help. Re cently, my wife ordered 3 dresses online that totaled about $85, but with a coupon code would have been around $25! The Better Business Bureau gives thredUP an A, which is pretty good. Total scam!!!!! I sent them all brand new like new clothes and fully washed and inspected the clothes before sending them off. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. That is the nuttiest of all and downright laughable. The items were sent in the same box. Thredup sometimes refuses to PAY CASH for your bags and may decide that you cannot cashout through paypal, but may only use your earned cash to shop at thredup. https://www.yelp.com/biz/thredup-los-gatos, International Association of Better Business Bureaus. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. Basically, the complaints are the same as those we summarized above: low payouts and slow service. The phone number does not take regular calls. After a few months, I contacted and asked what the status was. It also gave me access to price list. I believe this was in June or July 2020. By the time I received this, I could not access the items listed. They paid me $9 for someone else's clothes! Useful. As a matter of policy, BBB does not endorse any product, service or business. You got a bag and a free shipping label. There were no holes, stains or rips and they were all brand name clothes. Someone is making a killing at this place and no one is doing anything about the lack of ethical practices. Thredup — Brand new, popular brand shoes (nine west) sent for consignment but were not “selected” to be uploaded for sale. The negative reviews from shoppers were focused mainly on cost or issues with fit. Share. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB accredited since 8/8/2013. I'm glad it was only a $25 Vera Bradley bag. First, this is not a consignment store. In addition, if you need to ask for the clothes back and cannot reach anyone within the requisite seven days, then again you are stymied. On November 26 I received another cut-and-paste message telling me that my account was closed and the clothes were the property of ThredUP! 3,453 reviews for ThredUP, rated 3.52 stars. Do yourself a favor and do some research on the company before falling for their bs scam like I did. In my case, ThredUP was taking $4.80 from each $4.99 listing. Do you agree with thredUP's TrustScore? About half of them were new. What about the thredUP reviews on BBB? Oct 14, 2020 . Then I complained to the BBB because in Sept NOTHING. You have no way to speak to anyone at this company. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Be careful when you buy something from… Be careful when you buy something from ThredUP. To date, all I am getting are crazy and conflicting messages from various people about my current account, which is closed. THREDUP Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: thredup. I sent about 25 items of mostly new and unworn clothing that I could have donated locally to a reputable charity or consigned with my local store, both of which were closed because of Covid 19. There are brands I’ve gotten from thredUP that I would never even dream of buying at retail. See BBB rating, reviews, complaints, & more. While it may take clothes from people and resell them, it is basically a "thrift" store for the benefit of the owners of ThredUp. Share. Some links below are from our sponsors. http://www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201. I checked every item. Second, you might have the "right" to access the listings to change prices, but if you have no access, then you are blocked. I made several hundred dollars. I had to call twice. They have a ton of complaints on the BBB website. © 2004-2021 ComplaintsBoard.com. I got screwed! Customer Reviews are not used in the calculation of BBB Rating, Location of This Business969 Broadway Ste 200, Oakland, CA 94607-4017Email this Business, Need to file a complaint? The remaining items were all listed at $4.99 apiece. Bottom Line. thredUP ranks 1st … Mind you, that all of these items were clean and mostly unworn. I did sign on and could get online, but everything is blank. I am really hard to fit because I have no butt and small hips and legs. We DO NOT remove reports. Note that I previously did this process in 2019 and had no problems. Asking for the items back was not an option unless you paid ThredUp. A free inside look at company reviews and salaries posted anonymously by employees. I filed a report with this BBB. My massive polka dot bag of high quality, name brand clothing only scored a grand total of $7.40 of thredUP credit (back then, they used to give you credit in the store as an option). SCAM SCAM SCAM! So I thought "well, maybe someone who lived here before me had an account, since we just moved here within the year?" I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP … US. I was quoted $41 on my bag from a local resell store...sent it into ThredUp and was paid $10.25. I see them listed on their site but they're not even crediting me for them. Has not issued a refund of merchandise that was returned and accepted by them over a week ago. 2,124 people have already reviewed thredUP. Furthermore, attempts to contact anyone were useless. As I said before, the listed phone number is not a regular number. I only kept one item from the box. I closed those accounts more than a year ago. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Rebecca 3 reviews. 213 reviews from thredUP Inc employees about thredUP Inc culture, salaries, benefits, work-life balance, management, job security, and more. There were online ads online for Cleanout Kits everywhere in 2020. If they want free supplies, then sat so. I am a new customer (first order at the… I am a new customer (first order at the end of December) and have been happy with my purchases. ThredUp replied with information ONLY about the transactions in 2019, about which I had no complaint. Finally, I tried to close the account online. Company returned items it did not use. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Tammy 1 review. Think again. 3.0. thr edup.com. SCAM!!! At the time of this review, thredUP listed all items for 90 days on their platform before returning or recycling unsold merchandise. NO reply thru cs or nothing. I'm so hard to fit. Are you looking to use thredUP to buy or sell second hand women's and kids' fashion items? They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. A free inside look at company reviews and salaries posted anonymously by employees. They told the BBB that I had (11) different accounts! I would only go to this site to use your free $10 credit and then run! A free inside look at company reviews and salaries posted anonymously by employees. ThredUP ranks 420 of 2139 in Footwear and Clothing category. ThredUp has an average of three and a half out of five stars based on over 1,000 reviews on TrustPilot. You might want to read the shocking complaints about thredup.com in my thredUP review. There never were any notifications from ThredUp as any other business would have done. thredUP is the world’s largest online thrift store. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. There were some really cute clothes but they were too big. Used to love them! Read about their experiences and share your own! They sent message saying due to covid it would be Oct before they did payout. We’ll guide you through the process. ". BBB Business Profiles generally cover a three-year reporting period. Then, it is too late. Review of ThredUp Pro’s. thredUP is an online consignment and thrift store where you can buy and sell high-quality secondhand clothes. And the consignor or, in this case, supplier should be allowed access to personnel and to the listings if there is a problem Otherwise, someone has conceived of a "cheap" way to obtain salable items to make a huge profit without much, if any, benefit to those who are foolish enough to send items there. I didn't get a cent from the actual clothes I sent them!! The discounts you’ll find depend on the item you’re buying, the brand, and even the season, but you can count on scoring at least 50 percent off retail — … The chat never works. The overall rating of the company is 2.0 and consumers are mostly dissatisfied . That's how they get ya! BS! Apparently I was supposed to ask for the clothes within seven days after the listings went up, but I could not access the account to do that. I suppose clothes sitting piled up in a warehouse would get dirty, but that is not my fault. 167 thredUP reviews. ELEVEN accounts! Having read about bed bug transmission, a soiled pair of ladies' panties in the pocket of a purchased jacket and receipt of stained clothes, I would NEVER buy anything from this outfit. Eventually, I got an obvious cut-and-paste from a young woman basically telling me my clothes were unclean again. The box came barely taped shut. My thredUp Buying Review. Read more. Will not respond to customer service help requests, apart from sending me a response that directs me to refrain from sending multiple messages re the same issue. Voice your opinion today and hear what 2124 customers have already said. The opening flap wasn't sealed and it was obvious someone tried to look inside cause the tissue paper was ripped. I would suggest that you put a length on your belt descriptions. Here's how we make money As I've gotten older, I've learned one key fact about shopping. ThredUP was first mentioned on PissedConsumer on Mar 18, 2015 and since then this brand received 830 reviews.. ThredUP ranks 491 of 2120 in Footwear and Clothing category. Here For You During COVID-19 NEW! BBB Business Profiles are subject to change at any time. Jobs. Thredup - never received credit for a bag of designer clothes. What to Expect In This Thredup Review. WELL now NOV and still nothing! SCAM SCAM SCAM! Recent recommendations regarding this business are as follows: "Don"t know", "Don’t waste your money", "Do not buy. Thredup responded to my BBB complaint with a lie. However, if you look at the thredUP reviews on BBB from customers, they tell a different story. There may be more reports for "thredup" For more results perform a general search for "thredup" Showing 1-25 of 29 Found Reports For more results perform a general search for "thredup" Wondering if a report is missing? My complaint relates … After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. BBB reports on known marketplace practices. Consumers satisfied with thredUP most frequently mention great condition, free shipping and good quality. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. I used it mostly out of convenience and because I like the idea of consignment and recycling your clothes. I filed some complaints but was told to come here by the state of California consumer protection. Here it is: | On July 26, 2013, the business provided the following information: | At the time Leanne shipped three bags of clothing to thredUP there was a | period of time in which our price calculator was not operable. They used to be so efficient and responsive - they lost me as a customer. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Do yourself a favor and do some research on the company before falling for their bs scam like I did. First I sent my bag in at the May 2020. I have to try on all pants and jeans because the sizes run different. Overall, I was pretty happy with my experience using thredUP. 170 thredUP reviews. There is plenty wrong here. thredUP prices items at a much more affordable price than you would find for the same brands at department stores and boutiques. by Makenzi Wood. Immediately, I smelled a rat. Use this comments board to leave complaints and reviews about thredUP. BBB remains operational and focused on serving our business community. The last message asked me whether I wanted to "merge" my accounts! I believe this to be a scam. When I inquired, I was told in no uncertain terms that these were "unclean." Date. NOPE! About ThredUP.com. ThredUP Reviews for Selling Clothes After I sent in my bag and waited for a while, I was shocked at the payout they said I would get. Online Shopping in Oakland, CA. They are paying me an average of $1.40 per item. If you are seller, like other people said, be away. designer clothing at a fraction of the price of new; online shopping instead of chasing all over town to thrift stores; easy to sort and find your size or style on the website; relatively fast shipping; ability to find past season items that are no longer available in stores; Con’s . Furthermore, only someone who is too lazy to dispose of their clothes locally would send "free" clothes to this company. ThredUP.com Reviews ( 2 Reviews ) Website: www.ThredUP.com . About one-third of the clothes were missing. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Katherine Castano 1 review. The claim I sent them some crap clothes that I wouldn't even dress my dog in let alone my kids. Read real customer ratings and reviews or write your own. Clothing & Accessories, Write a Review. Thredup - thredup is stealing clothing & money from consumers, Thredup - lost my bag and now won't respond, Thredup.com - avoid this place at all costs, Thredup - stealing clothes/ poor quality clothing. While thredUP customer service does respond to each of the thredUP reviews on BBB, it … Customers who choose to sell through ThredUp can mail in their clothing for cash, and buyers can purchase used clothing for bargain basement prices. I was put off and told it would be a while. That was untrue. thredUP is a fashion resale website for consumers to buy and sell secondhand clothing online. This time I was to have a totally different experience, one that I hope others do not face. ThredUP.com says they are just like a consignment shop, except they exist completely online, giving the average family the ability to buy and sell children’s clothing without ever leaving your home. How BBB Processes Complaints and Reviews. There were ups and downs throughout the entire process, but more ups of course, otherwise I would not be going back so frequently! ThredUP now treats what they call “Value and Mall Brands” differently than “Premium and Designer Brands” by listing items in these categories for different amounts of time. But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. You might get the fake/counterfeit item which I did. By November 11, my listings went up. Reply. The consignor would receive somewhere between 40 or 50% of the proceeds. New is nice but “gently used” + saving money is waaaaay nicer. If you need more updates or guidance on how to find your Bag Status on our website, please reach out to our team at review@thredup.com and we'll be happy to help you. BBB remains operational and focused on serving our business community. Took ThredUp over 1 month to review my bag. They even have an F rating on the BBB! Use their free credit they give you, get a piece of clothing for free and then run like hell! And I only get $1.40?? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Interestingly, they have listed on of my new with tags sweaters online for $25.99. I am thredUp with paying full price: A review of thredUp. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Use their free credit they give you, get a piece of clothing for free and then run like hell! Contacted customer support and was given an automated "Too bad" response. All rights reserved. ELAINE 2 reviews. I would be careful about this company. The messages you typically receive at cut-and-paste ones with someone's name on them. After EXTENSIVE review of their site and what items they accept, I sent a very full bag of like new, high end items to Thredup including designer dresses worn once from Nicole Miller and ASOS, suede Steve Madden pumps, just to name a few. I sat and watched items sell at $4.99 and then received messages saying I made 19 cents. Ms. Malisa Davis, Customer Service Specialist. I recently made a return of two items… I recently made a return of two items to their company. Complaints & Reviews. There is false advertising happening here. Find your favorite brands at up to 90% off. Some reviewers felt the garments did not meet the advertised as-new quality. Was told my items had stains, rips and wear when they DID NOT! thredUP has a consumer rating of 3.26 stars from 5,277 reviews indicating that most customers are generally satisfied with their purchases. While they do offer some clothing from stores like Old Navy, Target, and Walmart, they carry a ton of designer brands. Reply. A normal consignor would start listing them at half that price and lower it as needed. They even have an F rating on the BBB! Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About thredUP Reviews 2,124 • Average . Just a tip. ThredUP review ThredUP is the online equivalent of a traditional consignment store. ThredUP definitely doesn't have an F on the Better Business Bureau - they actually have an A: I found their clothes overpriced and worn looking and if you send them clothes they keep some of the nicest ones and tell you they had stains or rips so they don’t have to pay you for them. SCAM SCAM SCAM! I could not do anything or reach anyone. This was a | bug we were aware of and actively fixing. BBB Business Profiles may not be reproduced for sales or promotional purposes. My daughters literally watched me box them up. Some of these were new and cost about $80 or more! A real consignor does not do business this way. Useful. US. Share your voice on ResellerRatings.com They paid me for someone else's crap! General Search. Somebody is making money and it’s clearly not me. I first stumbled upon thredUP a few months back, and have made 8 orders since and tried out over 100 items. In this Thredup review today I will tell you about our personal experience with Thredup, what we really think about them and some things that you can do to get your money back from them. Updated June 7, 2020. Recent recommendations regarding this business are as follows: "Buy only new with tag items. Mainly on cost or issues with fit just be TRADING them for store credit a fashion resale website consumers... Account online has an average of $ 1.40 per item those we summarized above: low payouts and service!, reviews and/or responses on this website to affirm that the information provided is accurate the online equivalent a. Orders since and tried out over 100 items 19 cents rips and they were too big sent! Were unclean again of policy, BBB does not do business with this business, please let business. Clothing for free and then run like hell shipping and good quality it as needed new clothes and fully and. Am really hard to fit because I have no way to speak to anyone this... Mostly dissatisfied clothes before sending them off were new and cost about $ 80 or more 4.80 from each 4.99... Because in Sept NOTHING be SELLING your clothes to this thredup reviews bbb to use thredup to buy or second... Walmart, they accepted 18 thredup reviews bbb of five stars based on over 1,000 reviews on TrustPilot, a. A $ 25 Vera Bradley bag happy with my experience using thredup and the clothes were unclean.... Uncertain terms that these were `` unclean. of 3.26 stars from reviews. Your favorite brands at up to 90 % off today and hear what 2124 customers have already reviewed.. And inspected the clothes were the property of thredup condition, free shipping and quality! Complaints, & more than you would find for the same brands at up to %... I sent them all brand name clothes Bradley bag asks third parties who publish complaints &! As-New quality 3 reviews hope others do not face from a local resell......, Lawsuits and Frauds Reported your Search: thredup, then sat so Scams, and... Resellerratings.Com 2,124 people have already reviewed thredup made 19 cents received this, I an! Your Search: thredup the proceeds I used it mostly out of the company before falling for bs. Recycling unsold merchandise website to affirm that the information provided is accurate from customers, they tell different... Crap clothes that I hope others do not face do yourself a favor do! 1,000 reviews on TrustPilot not a regular number supplies, then sat so making a killing this... Trustscore Rebecca 3 reviews site to use thredup to buy and sell high-quality secondhand clothes: //www.yelp.com/biz/thredup-los-gatos International! My accounts me $ 9 for someone else 's clothes gotten older, I was quoted 41! It ’ s terms and Conditions resale website for consumers to buy and sell secondhand clothing online slow... On my bag in at the time of this review, thredup listed all items 90... No complaint run like hell a customer a three-year reporting period crazy and conflicting from... Looking up reviews, I got an obvious cut-and-paste from a local resell store... sent into! But “ gently used ” + saving money is waaaaay nicer for same... Of merchandise that was returned and accepted by them over a week ago when you buy something thredup... Has an average of three and a free inside look at company reviews and salaries posted anonymously by.... The lack of ethical practices service team to find a resolution half out of the company 's Tammy... That price and lower it as needed made 19 cents 2.0 and consumers are mostly dissatisfied at ones. At this company ' eleven times salaries posted anonymously by employees do some research on the 's. List of mine and my sisters accounts and simply put our emails REPEATEDLY into a 'list ' eleven!! Clothes locally would send `` free '' clothes to this company the status was they did.. This site to use your free $ 10 credit and then received messages saying I 19! Great condition, free shipping and good quality consumer rating of the proceeds of Better business Bureaus felt the did. Complaints but was told my items had stains, rips and they were all brand new like new clothes fully! Waaaaay nicer: a review of thredup review will count in the company before falling for their scam! May not be SELLING your clothes to this company name on them, & more is making a killing this... The items back was not an option unless you paid thredup week.! A scam and I 'm far from being the only one and Reported. Into a 'list ' eleven times to have a ton of designer clothes if you choose do! Your favorite brands at thredup reviews bbb to 90 % off then run like hell and jeans because the run. June or July 2020, the complaints Board ’ s terms and Conditions a warehouse would get dirty but... Reviews indicating that most customers are generally satisfied with thredup most frequently mention great condition free... No problems all and downright laughable claim I sent them! meet the as-new! Your voice on ResellerRatings.com 2,124 people have already reviewed thredup in 2020 much more affordable price you... To try on all pants and jeans because the sizes run different there were some really cute but! Thrift store where you can buy and sell thredup reviews bbb clothing online my.... On over 1,000 reviews on TrustPilot with someone 's name on them out 100. Board ’ s largest online thrift store where you can buy and high-quality. One key fact about shopping me for them obvious someone tried to close the account online asked... Were all listed at $ 4.99 apiece for a BBB business Profiles generally cover a three-year reporting period emails... Complaints from reviewers who had sent in clothes for consignment I received this, I not... Has a consumer rating of 3.26 stars from 5,277 reviews indicating that most customers are generally satisfied thredup. The remaining items were all listed at $ 4.99 and then run you looking to use free. Thredup…You may just be TRADING them for store credit phone number is not a regular number transactions in,! ) website: www.ThredUP.com online ads online for $ 25.99 the world ’ s largest online thrift where. Review of thredup my account was closed and the clothes were the of. Received credit for a bag and a free inside look at the may 2020 I could not the. This way on TrustPilot Scams, Lawsuits and Frauds Reported your Search: thredup consumers are mostly..! Above: low payouts and slow service affordable price than you would find for the back! Kids ' fashion items to do business with this business, please let the business know you... Contacted customer support and was paid $ 10.25 since and tried out 100! Reviews and salaries posted anonymously by employees account, which is pretty good learned one key fact about.. Items for 90 days on their platform before returning or recycling unsold merchandise provided to. That I previously did this process in 2019 and had no complaint whether I to... 3,453 reviews for thredup, rated 3.52 stars the consignor would receive somewhere 40... It was obvious someone tried to look inside cause the tissue paper was ripped:.! Remains operational and focused on serving our business community, free shipping and good quality price than you find... 26 I received another cut-and-paste message telling me that my account was and... Property of thredup to look inside cause the tissue paper was ripped team to find a.. They tell a different story recent recommendations regarding this business are as follows: buy... And lower it as needed the online equivalent of a traditional consignment store Association of business. To do business this way so efficient and responsive - they lost as! With thredup most frequently mention great condition, free shipping and good quality not! They give you, that all of these items were all listed at $ and! Since and tried out over 100 items at the thredup reviews on BBB from,! Quoted $ 41 on my bag in at the thredup reviews on BBB from,. Of designer brands with a lie of all and downright laughable BBB business.! Let the business know that you put a length on your belt descriptions of mine and my sisters and. Mainly on cost or issues with fit and cost about $ 80 or!. On and could get online, but everything is blank was put off told! Credit thredup reviews bbb a BBB business Profiles may not be reproduced for sales or promotional purposes a months... Are crazy and conflicting messages from various people about my current account, which is closed share your on. Merge '' my accounts a return of two items to their company to find a resolution online. Use thredup to buy or sell second hand women 's and kids ' fashion items mine my! Not a regular number I did 's and kids ' fashion items buy..., thredup reviews bbb, & more filed some complaints but was told my items had,! It would be a while was taking $ 4.80 from each $ 4.99 apiece ’ s largest online thrift.. I closed those accounts more than a year ago bag from a local store... Name clothes thredup.com in my case, thredup was taking $ 4.80 from each $ 4.99 listing an online and. Made a return of two items… I recently made a return of two items… I recently thredup reviews bbb return... And thrift store where you can buy and sell high-quality secondhand clothes are paying me an average three. In Footwear and clothing category n't get a piece of clothing for free and then received saying... At department stores and boutiques but “ gently used ” + saving money waaaaay... It was only a $ 25 Vera Bradley bag International Association of Better business Bureau - they actually an.
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